Managing Challenging Conversations - Albury/Wodonga July 2020 event

Managing Challenging Conversations




Thursday 23rd July 2020

About this course 
Handling challenging conversations such as delivering difficult news, managing performance, providing feedback or gaining commitment for behaviour change can be difficult and sometimes awkward for many leaders. This Managing Challenging Conversations training will help to put your leaders mind at ease and equip them with the skills to confidently engage in these difficult conversations and work better with their team to improve performance.

Learning outcomes
Following this session, participants will be able to:

Understand the tools and techniques for minimising the occurrence of difficult conversations
Explain the dangers of avoiding poor performance issues and the benefits of having these challenging conversation
Effectively manage poor performance and give redirecting feedback
Have strategies to manage challenging scenarios
Be aware of difficult or challenging situations and be prepared to manage them
Keep challenging conversations on track and gain commitment for behaviour change


Methodology
This is a highly interactive program, which will provide participants with the tools to manage difficult or challenging conversations in the workplace.

Who should attend?
Managers, project managers, supervisors, team leaders, HR professionals and anyone who would like to improve their ability to provide feedback and manage challenging situations.

Program details
Date: Thursday 23rd July 2020
Time: 9.00am - 4.00pm
Location: Mantra Albury, 524 Smollet St, Albury 2640
Contact: 1300t2talk or info@